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Shipping & Delivery

As our products are made in smaller batches to keep them as fresh for you as possible they will normally be dispatched within 1-3 working days, however we endeavour to get them out to you as soon as possible.

During UK Bank Holidays and busier times such as Christmas, it may take longer to receive your parcel. We will always try to let you know if there is going to be any delay. All our parcels are sent via the Royal Mail unless otherwise stated.

UK Orders: There is free standard shipping on all UK orders (1st Class Royal Mail).

For Next Day delivery (UK only) orders must be placed by 2pm Mon-Fri to qualify. Next Day Delivery must be selected at checkout a charge of £6.95 will be added to your order total.

European Orders: There is free shipping on all European orders over £100, any orders under this value will have a £9.95 delivery charge added at the checkout.

All other Countries: There is free shipping on all orders outside of the UK and Europe over £150, any orders under this value will have a £14.95 delivery charge added at the checkout. Please note that we do not ship any of the balms or scrubs outside of the European Union.

CUSTOM CHARGES & VAT

If your order is being shipped outside the European Union (EU), customs charges and taxes may apply that you will need to pay directly. All estimated delivery times could be delayed by customs entry procedures.

It is the customers responsibility to be aware of their own customs laws, Clockface Beauty are not responsible for anything that gets stopped or destroyed by customs

DELIVERY TIME GUIDE

UK: We despatch via Royal Mail and UK delivery typically takes 2-3 working days but it can take up to 10 working days. Clockface Beauty is not able to provide a refund or offer a new delivery until 10 working days from despatch.

ALL OTHER COUNTRIES: Shipped via a courier. Delivery typically takes 3-10 working days but for some countries it can take up to 21 days. Clockface Beauty is not able to provide a refund or offer a new delivery until 21 working days from despatch.

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